How to stop getting signed out of the app (iPhone)

Created by Nicholas Hugh, Modified on Fri, 28 Apr, 2023 at 6:03 AM by Nicholas Hugh

If you're continuing to get signed out of the app there is are two steps you can take to address this issue.

The first reason you'll be getting logged out is to do with the 'Background App Refresh' settings.

1 - If you're on iPhone, make sure to turn 'Background App Refresh' off in the phone settings. To do this:

The screenshots below show how to do this:

2 - Once you've turned off background app refresh, the next time you sign in make sure to select 'Remember Me', as shown below:

If you follow both these steps and are still being logged out of the app please contact us at [email protected]